Teletrac Navman

UP FRONT COST MONTHLY COST 2-YEAR TOTAL COST
$0 $60 $1440

 

PROS:
Early industry leader
No upfront cost

 

CONS:
Faulty hardware
Cheap displays
Driver app is slow and difficult to use
Fleet manager app is poorly designed and not intuitive
Bad customer support, according to reviews

 

Cost Hardware Elog App Fleet App Support Total
3.5 / 5 2.5 / 5 3  / 5 3.5 / 5 2.5 / 5 3 / 5


Intro

Teletrac is one of the oldest and most well-known fleet management and telematics providers. Teletrac is also one of the first companies to sell Electronic Logging Devices to Clients. Despite their great history and name recognition, Teletrac’s ELD solution is one of the more frustrating and flawed products we’ve reviewed because of faulty hardware, a hard to use interface, and customer support that has left a number of other reviewers and commenters unsatisfied.

 

Cost - 3.5 / 5
Teletrac charges a fixed monthly amount per unit, with no up-front costs. No upfront costs is great for Fleets with limited cash resources. But at $60 per month, the monthly service fee is considerably more expensive than competitors that let drivers bring their own devices.

 

Device / Installation / Connectivity - 2.5 / 5
The hardware is poorly made and prone to failure. Another Product Reviewer noted that it was not uncommon for up to 15% of Teletrac units to be malfunctioning at any given time. The display devices are particularly bad especially when comparing screen quality with cheap Android phones whose displays are noticeably sharper and brighter. The hardware problems are so significant that industry talk has predicted Teletrac is going to stop making hardware all together.

 

ELog Mobile App For Drivers - 3 / 5
Teletrac’s Elog App for Drivers is hard for drivers to learn and frustrating to use. It is difficult for drivers to learn to navigate the app quickly because nothing about the app is intuitive. Even after a driver has learned to use the app, use is still slow and clunky.

 

Website For Fleet Managers - 3.5 / 5
Fleet Managers don’t fare much better navigating the web dashboard than drivers do with the mobile app. The Web Dashboard is also clunky, difficult to navigate and confusing, compared to other ELD interfaces for Fleet Managers.

 

Additional Features / Comparison to Market - 2.5 / 5
Many reviewers have complained that Teletrac’s customer support was close to non-existent. Amongst the chief complaints were that many of tech support representatives did not have any solid understanding of HOS (Hours of Service) rules, and seemed to have almost no actual hands on experience with the devices they were responsible for getting to work so truckers and Fleet Managers can have minimum downtime on devices.

 

Conclusion - 3 / 5
It is difficult to recommend this product to readers in good faith given the current state of product. Too many problems, too many headaches, too much downtime. The hardware quits working too often, the driver’s app is difficult to navigate and the web dashboard is not intuitive. In summary, the combination of bad hardware, hard to use software, and insufficient customer support makes it difficult to recommend Teletrac Navman as of January 2017. And the two year cost of $1,440 is the highest, so this is not a good value proposition.

 

Specifications

Display Device Type:        Dedicated / Proprietary

 

Features
DVIR
Two-way messaging
Navigation
Engine Info (MPGs, faults, etc)
IFTA

 

Price per unit
Up-front cost: $0
Monthly cost: $69
2-year Total Cost: $1440 (the highest of any ELD product)

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